Salon Terms & Conditions
Missed appointments and cancellations
Where less than 24 hours notice is given of a cancellation, a charge of 30% will be made unless we can re-book the space. Where the missed appointment is a package consisting of several treatments no refund will be given.
If you are unable to make your appointment on time, please let us know as soon as possible. We will endeavour to carry out as much of the treatment as we can, but if this is not possible a charge will be made.
For the relaxation of other clients, please ensure you switch off your mobile phones on entering the beauty area.
All client information is taken in strictest confidence for our own internal use and is never passed to third parties.
Courses of treatment
Must be completed within 12 months of commencement.
We reserve the right to demand a deposit for treatments at busy times, and at other times totally within our discretion.
Due to the length of appointment required packages need to be booked and paid for well in advance. We cannot guarantee availability at short notice. Within packages, individual treatments may be shortened to fit package into the allotted time.
Where treatment times are given, they are for guidance only and include client preparation.
Valid for the time prescribed by NSW Dept of Fair Trade from the date of purchase. Gift Vouchers presented after the expiry date will not be accepted. Gift Voucher claims which are not supported by a proof of purchase (voucher, email etc) may be rejected at management discretion.
Health and safety
Your health and safety while in salon is of up most importance to us. Please make sure you let us know if you have any allergies or health conditions that may affect your treatment. Please ensure you fill out your consultation forms thoroughly to receive the best treatment we can deliver.
If for reasons beyond our control the therapist booked for your appointment is unavailable, we will endeavour to contact you to discuss alternative arrangements. Please ensure you supply accurate contact details when making appointments.